Carnival Cruise Line CIO’s measured approach to navigating Gen AI

Carnival Cruise Line has tried more than 100 different projects of artificial intelligence. Although only six are in full production today, Cruise Line Called information is pleased to advance the company’s size.
“We have been restricted, at the present time, the number of tools available,” says Sean Kenny, who has served CIO since 2017.
Kenny says that the Cruz Cruise line has established an Amnesty International Governing Board meets monthly to determine the use cases that must obtain capital financing, track progress during the experimentation stage, and registration when applying the application of the IQ of the wider adoption.
The Carnival Cruise Line Approval Strategy is operated independently from other company brands, which includes Holland America and Costa Cructions. Each section has been enabled to move individually in the technological road map.
In his role in the position of CIO, Kenny says part of his job is to bring employees along the adoption journey, and to promote training courses provided by artificial intelligence providers such as Microsoft and Corporal Hackaths. Individual training says more effective than group sessions.
“No one wants to look stupid, especially if your boss is sitting on the table with you,” says Kenny, from the hesitation he noticed in group training sessions. Carnival staff can also reach the Central Amnesty International team to ask questions if they stumble as they try to use these new artificial intelligence tools.
One of the state of artificial intelligence published by Carlival is a tool that can help the personal holiday planners, company travel agents, and answer guest questions. Another application of Kenny’s artificial intelligence is a tool that helps servers to make more suitable red wine to wear with a steak. What a carnival hopes to see from the latter is an increase in the net result of the company, which is the customer satisfaction measure who has seen closely and which precedes the lines of cruises, restaurants, retailers and other companies that focus on the consumer.
Kenny says he used the experience of major technology giants such as Google, Microsoft and IBM on the Carnival’s Ai, but he is closely monitoring the emerging players, especially in the cybersecurity. “We are trying to be open to thinking about startups,” he says. “I think it is important for business and IT leaders to be open to new players.”
While the operators of the cruise lines enjoy a popular increase after the epidemic was badly exposed to this industry-and he informed the Carnival itself of a height of $ 25 billion in annual revenue in 2024-that investment in artificial intelligence and other technologies can make travel on board the ship more desire for the ship.
Kenny says technology will be particularly strong when it comes to customization. A guest may be a guest that reserves the cooking of a Jamaican chicken cooking journey that is also interested in saving wine on the boat. Kenny, who also warns that the carnival does not want to go out and be a carnival that a carnival does not want to go out and is very necessary: ”With regard to the guest’s experience, it appears to us to try to connect the points.”
Kenny closely monitors other emerging technologies, including a continuous test of an automatic tool that it can comb with the remaining food and remove foreign materials such as plastic, glass and wood. This allows the carnival to crush the leftovers and crush it in the craft fish foods that can be thrown into the sea. Previously, this work was accomplished exclusively by human hands.
Kenny is also enthusiastic about the possibility of using augmented reality technologies and virtual reality technologies to improve training and monitor and control large diesel engines settings, which are so loudly to the extent that they make personal work very unpleasant. There are no solutions available on the market that Carnival believes is ready for adoption, but the company is closely monitoring the progress of the sellers.
What is further is the company’s Wi -Fi capabilities. A decade ago, Kenny says that most travelers expect any hotel who are doing access to the Internet, even if they have to pay more for that, but this expectation of communication was not always true on a tourist ship. It was developed, and Kenny mostly solved the problem by taking advantage of Starlink from Spacex and other service providers to provide more stable access to the Internet while he was at sea.
WiFi allowed the best Carnival time travelers, giving travelers more access to an application where they can book trips such as diving or visit a historical cultural site when the boat remains in the port. Trips are an increase in revenue for trips operators such as Carnival and travel recommendations that support artificial intelligence, says Kenny, which can make these trips more attractive.
“I do not need my tool to go to the global web network to choose and present data to you,” he says. “We can rely on our Terabytes from data.”
John Keel
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Adoption
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2025-09-03 17:31:00