How GameStop CEO transformed damaged Nintendo Switch 2 fiasco into success

The Chairman and CEO of Gamestop Ryan Cohen is discussing the company’s future about “earning money”.
Packaging controversy during the launch of the Nintendo Switch 2 is almost sent Gamestop to CRISIS – and the company’s CEO revealed how to turn failure into exciting success.
The Chairman and CEO of Gamestop Ryan Cohen joined the Fox Business Charles Payne in a recent episode of “Make Money” to discuss the controversy, which was called “Staplegate”, and transformed his company.
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During the launch of the Nintendo Switch 2, Gamestop employees at Staten Island have accidentally disturbed receipts on the control unit boxes, destroying paper screens, holes screens or other parts of the keyboards. Instead of undergoing the subsequent public relations crisis, Cohen turned the issue into an opportunity.
Gamestop decided to get rid of one of the damaged keyboards 2 damaged 2 control units of the basic elements that penetrated the boxes. The “Staplegate” error accident was named on the Internet.
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“How did you think about it,” We got rid of it, “Cohen explained, referring to how to get rid of the damaged switch 2.
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Cohen also highlighted Gamestop since joining the company in 2021. The company has moved from deep losses and debts to a shift in focusing from games and programs to trading cards and holdings. He pointed to the decision of the retail video giant to focus on the last products as a more “permanent” business model.
“We are making profits every quarter of one now,” he said. “We have really come a long way in a short period of time.”
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“It is difficult to appreciate what it was part of the work when I joined the painting and what was happening in the meeting hall and administration – but we are making progress.”
The CEO of Gamestop explained during the interview how Bitcoin can be used to fight inflation, and explained to his company that may invest more if the prices are correct.
“I see it as a hedge against inflation, hedge against global money,” Cohen said. “we [GameStop] You may buy more bitcoin or not buy more bitcoin – we’ll see what is happening. ”
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Super Mario is filmed on the Nintendo screen before the launch of the company’s Switch 2 unit, an electronics store in Nagoya, Aichi Governorate on June 2, 2025. (Richard A. Brooks / AFP via Getty Images / Getty Images)
Cohen was also reflected in the Gamestop reputation as a target of the sellers on the open, due to the company’s volatility during the Covid-19 and the movement of the video game industry towards determining the priorities of the digital distribution.
“I was fascinated by the hatred of an investment in Gamestop.” He said. “It is not American to bet on business – but it is a free market. If you want to be on the other side, there is no problem.”
“I do not have great respect for the sellers on the open, and a person is not ultimately smart enough to find a successful person, he must bet on someone’s failure. But if things succeed, they must cover, so let him short.”
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2025-07-20 11:00:00