It’s time to change your Plex password again

Dear Plex user,

We have recently seen a security incident that may include your PLX account information. We believe that the actual effect of this accident is limited; However, the procedure is required to ensure your account remains safe.

What happened
A third unauthorized third party has reached a limited sub -group of customer data from one of our databases. Although we got the accident quickly, the information accessed to emails, user names and retailers securely included.

Any account passwords may have been brought up safely, according to best practices, which means that it cannot be read by a third party. From an abundance of caution, we immediately recommend you to reset your password by visiting https://plex.tv/reset. Be assured that we are not storing credit card data on our servers, so this information has not been hacked in this accident.

What do we do
We have already covered the way this third party used to reach the system, and we undergo additional reviews to ensure the stiffness of all our systems to prevent future attacks.

What should you do?
We are kindly demanding a Plex account password immediately by visiting https://plex.tv/reset. When doing this, there is a choice box “to register out of the connected devices after changing the password”, which we recommend to enable you. This will sign all of your devices (including any PLEX mode server) for your safety, and then you will need to log in with the new password. We understand that this means more work for you, but it will provide additional safety for your account.

Additional security measures you can take
We remind you of that No one in PLX will communicate to you via email to order a password or credit card number. For more account protection, we also recommend enabling dual -factors authentication at your PLX account if you haven’t already done so.

Finally, we sincerely apologize for any inconvenience that may cause you this situation. We are proud of our security systems, which helped us to discover this incident quickly, and we want to assure you that we are working quickly to prevent possible future accidents.

For step -by -step guidelines on how to reset your password, please visit:https://support.plex.tv/articles/account-requires-password-reset

Thank you,
Plex team