Optimum expands collaboration with Google Cloud

Optimum has expanded its cooperation with Google Cloud to provide AI’s smart customer service using artificial intelligence technology.

The partnership aims to create a smart and personal experience for customers through web interactions, mobile applications, communication centers, and personal stalls.

As part of a multi -year agreement, OPTIMUM will implement the Google Cloud artificial intelligence tools, including the customer participation group, Vertex AI models, and Gemini models.

The goal is to develop a more customized and response customer service system.

The central side of the initiative is the development of human -focused tools using Google Cloud and Optimum’s virtual intelligence agent, AVA.

These tools aim to help customer service representatives by providing actual time support and relevant suggestions.

OPTIMUM expects to help merge the Google Cloud artificial intelligence to help meet customer needs through the automatically updated knowledge base.

Customers are also expected to benefit from non -welded reactions through various channels.

This technology will support the continuation of conversations through platforms such as web sites, correspondence applications and social media – even for several days, with artificial intelligence direct the best procedures.

In addition, new tools will provide analytical visions to identify areas of service improvement and enhance customer behavior.

“By taking advantage of the Google Cloud AI technology, we not only improve efficiency, but also strengthens deeper and more feasible customer relationships, while simplifying how to serve our teammates.

“We are enthusiastic about the place where this partnership can take us on our journey to be the preferred communication provider for consumers and companies in every society that we serve.”

“Using our solutions that work with artificial intelligence materials, Optimum is to ensure that its customers get the support they need, and when and their place, which makes the reactions easier, and ultimately, more satisfactory,” said Oliver Parker, Vice president of Google Cloud Global Ai GTM.

“Optimum expands cooperation with Google Cloud” was originally created and published by VERDICT, a brand owned by Globaldata.

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