ServiceNow expands AI offerings with pre-built agents, targeting broader enterprise adoption

Servicenow believes that more areas within the institution can benefit from agents, and since it is to upgrade its agent platform and make acquisitions, the company plans to double the agents.

Servicenow announced the acquisition of Moveworks on Tuesday, along with the new agent’s capabilities. Its coordination platform also made it generally available and announced plans to integrate the search for institutions.

Tell Amit Zaverly, Servicenow CPO, Venturebeat that the company sees a lot of capabilities in the infrastructure about artificial intelligence.

“There are a lot of things to do in this space and [this new] Zavery said: “They are essential elements of a platform, and this is something we will continue to double [on] And invest in. ”

Servicenow added new agents to her library of pre -improved artificial intelligence agents, including new security operations agent (SECOPS), a group of independent change management agents, and network reform and repair agent. The company also updated AI AGENT and AI Agent, adding new features and making it available in general.

The arrival of a wider agent

Servicenow offers pre -created agents for specific teams and also helps customers build their own. The company announced for the first time its library of artificial intelligence agents in September and continuously added that library.

“The SECOPs agent will perfectly help eliminate frequent tasks and enable SECOPS teams to focus on stopping real threats quickly,” Zavery said. Self -government change agents will create customized implementation and tests, while the proactive network test, repair of AI’s agent errors, discovering and diagnosing network problems before the performance is affected.

These new agents have completed more areas of the organization, and Zavery said that Servicenow “you see a lot of new use cases appear as we see this value to customers.” The company hopes to help employee agents interact with them differently.

Zavery said that her acquisition on Moveworks and her updated agent platform allows Servicenow to expand the agents’ capabilities to search, using agents to find any information the employee needs about their organization.

“This is the place where Moperss helps us to enter and double the investment of our artificial intelligence to move forward,” Zavery said. “We are the workflow leader and we have a lot of data capabilities. We have been doing a lot of prosecution and the ability to use there. So everything is still intact and hurry up some of these things, especially about artificial intelligence.”

Improved

Servicenow has also opened Orchestrator AI Agent and Ai Agent Studio for general availability. Empires help institutions to build agents, on board and coordinate them.

Users can now refer to the analysis information panel to visualize the use of artificial intelligence agent, quality and value. In an experimental presentation of the correspondents, Servicenow VP said of artificial intelligence and innovation Dorit Zilberhout that officials would be able to see the number of tasks that the agent closes clearly and determine whether he is working according to the plan.

AI Agent Studio has now made instructions, which the company says makes it “ever ever to design and form new artificial intelligence agents using natural language descriptions.”

Servicenow has long called on the agents to be part of the organization’s workflow. It also supports “The non -visible agents ” – where the employees interact with the agents, but they do not necessarily know what these agents do to fulfill their tasks.

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