‘Six visits for a password reset’: Bengaluru founder highlights confusion in public portals

India’s height in the ease of doing business may seem impressive on paper, but for project owners who work through real gates, the experience is more complicated.

Govardhan Reddy, founder of startups in Bangaluru, recently took over to LinkedIn to highlight what many business owners calmly face every day-mobility in multiple online government systems that do not always work together.

In a publication entitled “What is the mistake in Indian gates?” Reddy, how to reset the simple password on the PTO -007 gate in Karnataka, led to six visits to government offices and was not resolved.

But the case, as it indicates, exceeds one gate. Through the main platforms – PAN, Aadhaar, GST, Passport – each follows their own set of bases on how to introduce and store names, which leads to endless mismaches and papers.

“Pan wants the first name, the middle name, the last name. Aadhaar says the title, the middle name, the last name. The tax of goods and services has its own logic. Passport? Reddy writes:” God knows only what he asks. “

It also indicates how to add regional differences in naming agreements to confusion. The “first name” in northern India means a different thing in southern India, where the first letters are common.

Reddy says that the real challenge is the lack of coordination between the departments. Ban says that the title starts from the fifth character. Aadhaar varies. Banks and companies explain to reconcile these differences, and entrepreneurs spend months in an attempt to reform the basic mismanage. “

Call to a practical solution, Reddy suggests combining all major departments – PAN, Aadhaar, GST, Income Tax, Passport, Banks – to agree on the standard of naming.

“India is one, one name agreement, a zero chaos,” he says. “Entrepreneurs need clear systems that work together – not for months back and forth in the name.”