Sky cuts 2,000 jobs as it moves more customer services online

Digest opened free editor

Rola Khaleda, FT editor, chooses her favorite stories in this weekly newsletter.

Sky will reduce about 2000 jobs-the equivalent of 7 percent of its working power-where the broadcaster replaces more roles of the traditional communication center with online and AI services.

The UK-based Sky will close three of the ten Take-in Stockport, Sheffield and Leeds- and expand the scope of two others in a move that will reduce costs in a group intensive in the group.

The plans, which were informed of the employees on Thursday morning, will raise more concerns about how to traditionally replace digital and AI-Ai-Si-Goms by humans.

Sky, which was obtained in 2018 by Media Comcast, said that the new strategy was a response to customer request, as she wants larger clock numbers and quick answers to basic questions online.

The company said that customers will remain able to speak to a consultant on the phone if they have a technical problem, but they added that the majority of people want to do daily tasks, such as paying an invoice or contract management, using digital tools.

The company expects the number of calls to its customer service centers will decrease from 25 million per year to about 17 million by 2029.

Sky will invest in digital services that it says “will coincide with the phone’s support and exceed it in ease and efficiency”, including in the Sky application, text chat and other online assistance.

It will also invest in “millions of pounds” in the new “Center for Excellence” for customer service in Scotland. Technology aims to diagnose, repair and modernize customers about problems before they occur.

Some roles will be changed outside the United Kingdom to provide clock services in centers in different time areas.

Sky executive officials said that this step was not linked to the Spring statement of the consultant on Wednesday, or the imminent increase in national insurance contributions to employers next month, despite additional costs, will include government budget measures for a commercial company that includes about 26,000 employees.

The new discounts come after the Financial Times times revealed last year that Sky is planning to reduce about 1,000 jobs through its work in the UK, as it turned more customers into digital services only. Many functions were also affected in more traditional roles, such as engineers who install satellite dishes on homes.

Sky said that she has been exposed to about 10,000 customers about the future customer services they want, as the majority wants flexible communication options such as phone, email, direct chat and applications.

Sky said: “We are converting our business to provide faster, simpler and more digital customer service. Our customers want a growing option, to speak to us on the phone when they need us more and ease of daily digest.”

Sky has been the lowest communications provider in the UK in the UK for 13 consecutive years, according to the Offcom.