Social Security commissioner hits back at Warren’s mismanagement claims

On Monday, the Trump Administration Commissioner at the Trump Administration has responded to the criticism of senator Elizabeth Warren, D-Mass, against the agency’s changes in customer service practices.

Frank Pesiniano, Social Security Commissioner (SSA), responded to Warren’s criticism in a letter reviewed exclusively by Fox Business before its release. He defended management changes and wrote that SSA “suffers from the transformation of customer service four years after long waiting times and a accumulation under Biden management.”

“While I welcome your last interest in SSA customer service and countless correspondence that my ambassador sent and I have since the inauguration of President Trump on January 20, 2025, I was shocked by a lack of similar to you to express its concern about the deterioration of customer service during the previous administration,” Besigano wrote to Warren.

The Commissioner said that Warren did not write to his predecessors during the Biden era to address the deteriorating waiting times, which Pisigeniano said had reached the highest level ever in 42 minutes in November 2023, or the concerns raised by SSA employees in satisfaction polls.

Social security advantages face a 24 % reduction in less than a decade with the drying of the insignificant box, as well as the new analysis.

“With a new management in the office and the comprehensive improvement in performance data due to strong driving, global management, and a new approach, which enhances technology, you now announce that there is a customer service crisis in SSA. You are more skepticism in the long -term methodology behind the performance data, which is prepared by SSA functional functional functional to access congress through departments.”

Bisignano’s SSA data, which shows that the average speed of answering number 800 of SSA has improved 27.6 minutes in the fiscal year 2024, to 20 minutes on October 5, 2024, to May 7, 2025, period. He improved to 10.4 minutes from May 8 to July 25, and was faster in about 4.6 minutes in the period 21-25 July, according to his message.

Online Social Security Portal on 24/7 in the upgrade of the main customer service for Americans

Frank Pesiniano is the Commissioner of Social Security Administration. (Owen Hoffman / Patrick McMuan via / Gety Imachuer)

It also included data for the SSA field offices that showed the waiting times ranging between 28.3 and 30.9 minutes in the fiscal year 2024, but it decreased to 26.3 minutes in the first quarter of the fiscal year 2025. This trend continued in the second quarter, and decreased to 21.4 minutes from January to March and was reduced to 20.9 minutes in the third quarter of April to June.

Bisignano’s speech also indicated that the accumulation of preliminary disability claims has been reduced to about 936,000 suspended cases-a decrease of 26 % of the highest level ever at 1,269,713 in June 2024.

“Through all our services indicators, the evidence is clear: the best management is to improve customer experience on phones, in field offices, and online. Nothing in data supports the irresponsible allegations of mismanagement and the customer service crisis in SSA,” he wrote.

Social security confidence reaches the lowest level in 15 years, as the youngest Americans lose confidence in the system

Bisignano’s speech has made customer service time discounts for field offices as well as phone calls. (Mark Felix for Washington Post / Getty Images)

The commissioner added that his employees are available to analyze the actual cases in which Warren claimed that the agency’s customer service has decreased short, and invited them to work with SSA to address potential issues in the cases they raised.

Bisignano Warren called for his interview on a visit to the SSA field office in Massachusetts on August 22 and wrote, “I realized the transformation in the customer service that occurs in SSA, it could not have been imagined for many years. I want you to see the progress we made directly, in addition to the hard work performed by loyal public employees.”

Get Fox Business on the Go by clicking here