Car Dealerships Are Replacing Phone Staff With AI Voice Agents

The next time you are connected to the sale of cars, the sound on the other end may not belong to a person.

like Techcrunch Reports, TOMA founders, an emerging AI Agent Agent, its axis from the tone to healthcare and financing companies to submit calls from desperate car sales representatives to empty some of their work to artificial intelligence agents.

To refine their products, founders Monik Pamecha and Anthony Krivonos visited dozens of agents in the states of Oklahoma and Mississippi – there is no word about the reason they choose these specific languages ​​- to reach proximity and personality with potential customers.

Along with people’s stories about the dinner cooked at home and get car’s grills on their clothes, Techcrunch Reports indicating that learning from the tour has ended in attracting $ 17 million during the fundraita collection round led by Andrink Horwitz for its program, which takes on customer sales calls and dates repair schedules, and takes spare parts orders.

“We are investing in a lot of the next generation of vertical artificial intelligence companies, and many of the best founders have just lived and breathing these customers to understand what is going on under the cover,” Sima Ambel, A16Z partner, told “A16Z”, told “Emma Ambel” to the site. “Do not mean the pun.”

Described by the investment Capital Company as “a fully integrated software wing, designed to help work to work more efficiently”, the TOMA product offer differs from emerging companies that are countless from the emerging AI AGENT that appears primarily due to its focus on cars.

The company has some competition. According to a study mandated last year by FullPath, a sales data platform, 80 percent of the 200 dealers who have been contacted said they are already using artificial intelligence – and says 100 percent completely of those who use technology that they have seen increasing revenues after doing so.

It is worth noting that this study did not collapse how These agents were using artificial intelligence, and Toma appeared to fill a specific hole that has already sought to connect: the replacement of human agents is acting on behalf.

Yossi Levi, an influencing cars that run “Guy Dealerse Guy” – which also invested in Toma – suggested that artificial intelligence sound agents may be better to deal with “EBBS and Flows” of calls.

“Sometimes you overcome the request,” said Levy Techcrunch. “At other times, there is not enough demand, and the conformity of employment and training correctly that employees for a fixed experience are not easy.”

The elegant agency insisted that Toma help car dealers in “uniting this process, and providing a richer experience of consistent customers.” We cannot say with certainty how to talk to artificial intelligence affects customer satisfaction on the other line – or whether its product has the same tendency to make a mistake like other artificial intelligence agents.

A warning tale for anyone who puts it, though: Remember that the Chevy Undersecretary, who published Amnesty International, is only annoyed when a customer spoke about selling a new vehicle for only one dollar?

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