‘Will Elon Musk stay at my hotel?’ Ex-Oberoi president on building luxury hotel chain in India

What determines the real luxury of hospitality? Capel Chopra, former Oberoi hotels, believes that it is not just a disintegration, but a smooth and personal experience that someone like Elon Musk will choose to stay.

On the “Create Wealth With Sandeep Jethwani”, Chopra shared his vision behind a postcard hotel, a luxury series in boutique that redefines the Indian hospitality, which he founded.

His approach? There are no checkpoints/departure, breakfast throughout the day, free drinks, and deep integration of local heritage.

“One of the criteria to ensure that you build a world -class hotel experience is the answer to this question: If the global traveler, for example, Elon Musk, will come, does he like to stay here with his family? If the answer is yes, let’s build it.

He also clarified 4 main steps to build a luxury hotel:

Warm welcome: The first impression determines the tone. He says that guests should feel at home from the moment they arrive.

Pre -service: The real luxury is to know what the guest needs before asking. “It is possible that the guest, who arrives after 10 pm from an international trip, is tired and diluted. Instead of paperwork, he gave them tea, take their laundry, and set an awakening call.”

Non -surrounding product: Perfection is not a target, it is a non -negotiable standard.

Fry farewell: Everyone should be like a person like welcome. At PostCard Hotel, the resort’s director must welcome you and the resort’s director says.

Chopra, the founder of Eazydiner – says the table booking and pushing restaurants, says the ultimate goal is to set a new standard for global hospitality brands to repetition.